Terms of Service
Terms of Service
Last Updated: August 6, 2025
Welcome to Dim and Dimmer Electric (“Company”, “we”, “our”, or “us”). By accessing or using our website, services, or engaging with us through SMS or other communication platforms, you agree to be bound by the following Terms of Service. Please read them carefully.
1. General Terms of Service for Electrical Services
Scope of Services
Dim and Dimmer Electric provides residential and commercial electrical services, including but not limited to electrical repairs, installations, inspections, upgrades, and emergency services.
Service Appointments and Estimates
Customers must schedule appointments in advance. All estimates are subject to on-site inspection. While we strive for accuracy, actual costs may vary based on project scope, parts, labor, and other factors.
Payments and Invoicing
Payments are due upon receipt of invoice unless otherwise agreed in writing. We accept major credit cards, checks, and bank transfers. Late payments may incur additional charges.
Warranty
Manufacturer warranties apply to any installed parts. Warranty is voided if the customer or an unauthorized party tampers with the work performed.
Liability
Dim and Dimmer Electric is not liable for damages caused by pre-existing conditions, customer misuse, or delays outside our control (e.g., weather, supply chain issues).
Cancellation Policy
Please provide at least 24 hours’ notice for appointment cancellations. Cancellations made with less than 24 hours’ notice may incur a service charge.
2. SMS Communications Program (A2P Messaging)
As part of our commitment to providing the best customer service, we offer SMS (text message) communications to keep you informed about service appointments, promotional offers, safety tips, and important company updates.
Dim and Dimmer Alerts – This SMS program sends customers appointment confirmations, reminders, service updates, occasional promotional offers, and other company-related communications.
Opt-Out Instructions
You may opt out of receiving text messages from us at any time by replying STOP to any message you receive. After you send “STOP,” you will receive one final message confirming that you have been unsubscribed.
Rejoining Instructions
To rejoin the SMS program after opting out, text START or UNSTOP to the same number or shortcode you originally opted out from, or contact our support team at 727-263-3226.
Help Instructions
If you need help or have questions about our SMS program, reply HELP to any message, or contact our support team at DimandDimmer@gmail.com or 727-263-3226.
Carrier Liability Disclaimer
Wireless carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your mobile service provider.
Message and Data Rates Disclaimer
Message and data rates may apply depending on your mobile carrier and plan. Frequency of messages may vary.
Privacy Policy
Your privacy is important to us. Please review our full Privacy Policy to understand how your data is collected, used, and protected.
Compliance with Industry Standards
Dim and Dimmer complies with applicable CTIA guidelines, TCPA (Telephone Consumer Protection Act), and other industry standards related to SMS communication and data handling.
Legal Compliance Note
By opting into our SMS program or using our services, you agree to comply with all applicable federal, state, and local laws, rules, and regulations. Misuse of our services or failure to comply with these terms may result in termination of service or legal action.
If you have any questions regarding these Terms of Service, please contact us at:
Dim and Dimmer Electric
Email: dimanddimmer@gmail.com
Phone: 727-240-2541
Website: https://www.dimanddimmer.com